Firms › Close Brothers Limited ›
Close Brothers Limited
Financial Ombudsman decision DRN-3623986 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Close Brothers has acknowledged that there was a period of time after March 2021 when it failed to register its interest in the car.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3623986.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.