Barclays Bank UK PLC

Financial Ombudsman decision DRN-3620966 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

remove any adverse information recorded with the credit reference agencies about Mr and Mrs M’s account between July 2020 and November 2020.Credit file reporting

Barclays wrote to Mrs M on 30 March 2020. It said it had submitted a payment dispute with O’s bank and had temporarily refunded £3,550.72 pending the outcome of the investigation.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3620966.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.