Lloyds Bank PLC

Financial Ombudsman decision DRN-3620200 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

the transaction was declined by LBCard dispute or chargeback

He wanted to log a complaint and thought LB should pay compensation for the embarrassment causedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3620200.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.