Shelby Finance Ltd
Financial Ombudsman decision DRN-3618806 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mrs S complains Shelby Finance Ltd trading as Dot Dot Loans (Shelby) gave her a loan which she couldn’t afford to repay.Irresponsible lending
Mrs S has told Shelby she is having financial difficulties and is in arrears not just with this loan but with other priority bills.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3618806.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.