TSB Bank plc

Financial Ombudsman decision DRN-3618583 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Thu Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mr H is unhappy TSB Bank plc (“TSB”) is holding him liable for a cash machine withdrawal which he says he didn’t make.Unauthorised transaction

I consider TSB could have provided Mr H with a better level of service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3618583.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.