Nationwide Building Society

Financial Ombudsman decision DRN-3618115 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Nationwide carried out an internal review, after which they made the decision to stop providing banking services to Mr H.Account closed or refused

Mr H didn’t believe that Nationwide had taken the issue seriously and made a complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3618115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.