Barclays Bank UK PLC

Financial Ombudsman decision DRN-3617054 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr C wrote to us with concerns about the APR on his mortgage held with Barclays.Interest and rates

Mr C complained that Barclays Bank UK PLC wouldn’t tell him how it had calculated the Annual Percentage Rate (“APR”) applicable to his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3617054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.