Bank of Scotland Plc

Financial Ombudsman decision DRN-3617046 Not upheld

Not upheldoutcome, as published by the Ombudsman

£51redress stated in the decision

Mon Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

She provided medical evidence showing that the multiple bereavements have caused her significant anxiety and depressionSupport for vulnerable customers

Miss M visited one of the bank’s branches to close her late mother’s account.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3617046.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.