New Wave Capital Limited

Financial Ombudsman decision DRN-3616308 Upheld

Upheldoutcome, as published by the Ombudsman

£4,975redress stated in the decision

Fri Jan 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

I conclude Capital need to put things right – by restoring L’s account to how it would’ve been had this unauthorised payment not been taken.Unauthorised transaction

amending L’s credit report to remove any negative reportingCredit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3616308.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.