Firms › American Express Services Europe Limited ›

American Express Services Europe Limited

Financial Ombudsman decision DRN-3616028 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

AESEL have said that Mr N didn’t make a payment to the account after July 2021. Because of this, AESEL have reported this information to the credit reference agenciesCredit file reporting

Mr N complains that American Express Services Europe Limited (AESEL) incorrectly put transactions he made using his credit card into disputeCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3616028.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.