TSB Bank plc

Financial Ombudsman decision DRN-3614371 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Wed Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked his account and refused to release his fundsFunds blocked or frozen

TSB could have done more to confirm the validity of Mr K’s paymentComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3614371.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.