Citibank UK Limited
Financial Ombudsman decision DRN-3611499 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
He also says that he asked for his account to be closed and this was not actioned. He says this caused him to have account fees debited from his account.Charges and fees
Mr W has complained that Citibank UK Limited “Citi” mis-sold him a packaged bank account.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3611499.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.