Advantage Finance Limited

Financial Ombudsman decision DRN-3610987 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£3,054redress stated in the decision

Tue Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Ms R complains about the way that Advantage Finance Limited has dealt with a hire purchase agreement under which a car was supplied to her.Charges and fees

I can understand the distress and inconvenience that that caused her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3610987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.