NewDay Ltd

Financial Ombudsman decision DRN-3610538 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Tue Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Data and privacy

In the Ombudsman’s words

Mr P complains that NewDay Ltd accepted an application for a marbles credit card which he doesn’t remember applying for.Unauthorised transaction

Mr P is also unhappy that NewDay Ltd didn’t call him before making its decision to hold him liable and then didn’t send him any information under his Data Subject Access Request (DSAR).Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3610538.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.