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Frasers Group Financial Services Limited

Financial Ombudsman decision DRN-3609455 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mrs Y, who is represented by a third party, says Studio Retail (“Studio Retail”), trading as Ace, irresponsibly lent to her.Irresponsible lending

She has requested that interest and late payment charges she paid on the account from October 2016 be refunded.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3609455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.