Barclays Bank UK PLC

Financial Ombudsman decision DRN-3607644 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr T complains that Barclays Bank UK Plc didn’t cancel his debit card correctly, which led to payments being made he didn’t authorise.Card dispute or chargeback

Barclays have accepted they didn’t provide Mr T with the expected level of service, and he has a right to feel disappointed with how his account has been handled.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3607644.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.