Erudio Student Loans Limited

Financial Ombudsman decision DRN-3601977 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

removing any arrears or defaults from Miss M’s record, and ensuring Miss M’s credit file has not been adversely affectedCredit file reporting

Erudio wrote letters to her old address where she no longer lived. They did not try any other methods of contact, nor check if this address was up to date.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3601977.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.