Lloyds Bank PLC

Financial Ombudsman decision DRN-3601204 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr and Mrs W complain that Lloyds Bank PLC blocked their account for five days just before Christmas.Funds blocked or frozen

Lloyds said that they had followed the correct process when blocking the account, but hadn’t given good service overall with the number of calls Mr W had to make to get the account unblocked, as well as the second trip to the branch.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3601204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.