Metro Bank PLC

Financial Ombudsman decision DRN-3598936 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Product mis-sold

In the Ombudsman’s words

Metro Bank PLC unfairly recalled its Bounce Back Loan and closed its account.Account closed or refused

Metro Bank had legitimate concerns over P’s eligibility for its Bounce Back LoanProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3598936.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.