Nationwide Building Society

Financial Ombudsman decision DRN-3598721 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr L complains that Nationwide Building Society acted unfairly when it recorded a default on his credit file.Credit file reporting

Mr L went on to complain and Nationwide sent him two final responses.Complaint handling

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3598721.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.