Barclays Bank UK PLC

Financial Ombudsman decision DRN-3597603 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr S explained that he was approached by a friend to invest in crypto trading and promised a large percentage (approx. 40%) of the eventual profits for helping.APP scam refund refused

Barclays Bank UK PLC unfairly closed his accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3597603.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.