National Westminster Bank Plc

Financial Ombudsman decision DRN-3597004 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr G complains National Westminster Bank Plc (NatWest) acted unfairly when it closed his credit card account.Account closed or refused

Mr G says he received a letter from NatWest in March 2022, informing him his credit card account would be closed in seven days, but when he telephoned them to discuss matters, he was informed the account had already been closed two days earlier than the letter stated.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3597004.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.