Bamboo Limited

Financial Ombudsman decision DRN-3595229 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss S complains that Bamboo Limited defaulted her loan account while she was on a payment plan.Treatment in financial difficulty

Miss S disagreed with this and said that she was not informed of the default that had been applied or that the loan was being passed to a third party.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3595229.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.