National Westminster Bank Plc

Financial Ombudsman decision DRN-3594714 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

I don’t think this caused Mr H any financial loss. The funds had remained suspended after they were drawn down and the transaction was reversed without any other charges or interest being applied. But it did put Mr H to some avoidable inconvenience – both in making the application itself, when it was doomed to fail, and then in following up on the matter when the funds weren’t released as he reasonably expected.Irresponsible lending

Write off the interest that the debit balance on Mr H’s account has incurred to the date of his acceptance of my final decisionCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3594714.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.