Barclays Bank UK PLC

Financial Ombudsman decision DRN-3594094 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr D complained that Barclays Bank UK PLC (“Barclays”) didn’t send persistent debt letters and didn’t provide him with information he requested about his credit card account.Charges and fees

Mr D remained unhappy and so complained to this Service. Our Investigator didn’t uphold his complaint. Mr D didn’t agree, and so this came to me for a decision.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3594094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.