Barclays Bank UK PLC

Financial Ombudsman decision DRN-3593784 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr B and Mrs P have complained that Barclays Bank UK Plc misled them about the value of their property.Product mis-sold

Barclays has acknowledged it made mistakes here, and I have identified two major errors. The first is in relation to Mr P ... rrect advice, Mr B and Mrs P made decisions that I’m satisfied they would not otherwise have madeMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3593784.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.