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American Express Services Europe Limited

Financial Ombudsman decision DRN-3590999 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr Y complains that American Express Services Europe Limited (AESEL) mishandled his claim that he was double charged by a hotel.Card dispute or chargeback

I agree that in the first instance the business did not give Mr Y sufficient time to submit evidence in support of his claim.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3590999.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.