Lloyds Bank PLC

Financial Ombudsman decision DRN-3590648 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Data and privacy

In the Ombudsman’s words

Mr V complains about how Lloyds Bank PLC handled a chargeback.Card dispute or chargeback

He also complains about its response to his Subject Access Requests (“SARS”) and about a third party’s data being added to his file.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3590648.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.