Barclays Bank Plc
Financial Ombudsman decision DRN-3589919 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Aug 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr W complains that Barclays Bank UK PLC didn’t offer support when he had financial difficulties due to the Covid-19 pandemic.Treatment in financial difficulty
She said it should pay £200 for the upset this caused, which it agreed to do.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3589919.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.