Barclays Bank UK PLC

Financial Ombudsman decision DRN-3585373 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,700redress stated in the decision

Tue Nov 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Funds blocked or frozen

In the Ombudsman’s words

Miss M complains that Barclays Bank UK PLC (’Barclays’) won’t refund the money she lost in a scamAPP scam refund refused

As Miss M then had an unarranged overdraft Barclays blocked her account.Funds blocked or frozen

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3585373.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.