Barclays Bank UK PLC

Financial Ombudsman decision DRN-3583868 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Barclays said it hadn’t made a mistake. It had a received a report that a payment into the account of Mr S was fraudulently obtained. And it was required to report this to CIFAS.Account closed or refused

Mr S didn’t agree and wanted his complaint to be reviewed. He said that Barclays has never explained why his account was closed or asked him for proof of funds.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3583868.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.