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American Express Services Europe Limited
Financial Ombudsman decision DRN-3583758 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Amex took the step of terminating Mr D’s accountAccount closed or refused
recorded a default, backdated to the end of September 2021, to his credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3583758.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.