Ikano Bank AB (publ)

Financial Ombudsman decision DRN-3582395 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

provided her with an incorrect redemption statement on her loan account and then failed to provide her with an updated settlement figureMortgage administration

Ikano had taken too long to respond to Ms G’s complaint and her numerous requests for an accurate settlement figureService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3582395.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.