Barclays Bank UK PLC

Financial Ombudsman decision DRN-3581300 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Fri Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays have acknowledged that things could have been better and acknowledged the mortgage offer that was sent out in November 2020 showed the mortgage was on interest only for the remainder of the term. As I’ve mentioned, there is no doubt there that this was an errorMortgage administration

Mr and Mrs O complain about the way Barclays Bank UK PLC (“Barclays”) have dealt with their mortgage.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3581300.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.