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Stonebridge Mortgage Solutions Ltd
Financial Ombudsman decision DRN-3580636 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
He asks that it refunds its brokers fee.Charges and fees
Mr L complains about poor service from Stonebridge Mortgage Solutions Ltd.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3580636.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.