Lloyds Bank PLC

Financial Ombudsman decision DRN-3580106 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Identity checks and access

In the Ombudsman’s words

Mrs Z has complained about Lloyds Bank PLC, saying that after she left the country someone opened a savings account in her name and used her other accounts.Unauthorised transaction

Mrs Z’s accounts then got blocked, but were unblocked after someone visited the branch with Mrs Z’s driving licence, and were recognised by the staff as being her.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3580106.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.