Arrow Global Limited

Financial Ombudsman decision DRN-3579577 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs H complains that Arrow Global Limited unfairly obtained a County Court Judgement (CCJ) in her name.Credit file reporting

Arrow sent Mrs H a final response on 8 December 2021. Arrow said M had failed to pass on Mrs H’s updated address when the account was returned. As a result, follow up collections activity and associated court correspondence wasn’t sent to Mrs H’s current address. Arrow arranged for the CCJ to be removed but didn’t uphold Mrs H’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3579577.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.