Clydesdale Bank Plc
Financial Ombudsman decision DRN-3579468 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£1,600redress stated in the decision
Tue Sep 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
They are unhappy that Clydesdale wouldn’t do anything to help them when they got into financial difficulties from the end of 2019.Treatment in financial difficulty
I am satisfied that Clydesdale was honest with Mr A and Mrs A about the situation regarding the mortgage throughout. I also consider that Clydesdale’s conclusion that it couldn’t put anything in place that would actually help them was not unreasonable in the circumstances.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3579468.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.