Clydesdale Bank Plc
Financial Ombudsman decision DRN-3578369 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
failed to help her recover funds that she transferred in error out of her accountPayment delayed or failed
Virgin Money acknowledged that it did not immediately raise the missing payment query and paid Mrs S £50 compensation for that service failureService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3578369.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.