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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3575791 Upheld
Upheldoutcome, as published by the Ombudsman
£11,950redress stated in the decision
Tue Feb 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs A complain that Tesco Personal Finance PLC (“Tesco Bank”) hasn’t refunded in full payments made when they were misled into agreeing to relinquish a timeshare and exchange it for travel credits.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3575791.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.