Lowell Financial Ltd

Financial Ombudsman decision DRN-3572403 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Lowell sent Mr B a final response on 21 February 2022 and said it had purchased debts in his name from the original lenders. Lowell also said Mr B had made payments towards the outstanding balances between 2016 and 2019 and didn’t agree it had harassed him for payment.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3572403.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.