Lloyds Bank PLC

Financial Ombudsman decision DRN-3572271 Not upheld

Not upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Tue Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr C complains that Lloyds Bank PLC did not do enough to protect him from the financial harm caused by an investment scam company.APP scam refund refused

It told him it had tried to request a refund via the chargeback scheme, but there was no valid basis it could make the request through the scheme rules.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3572271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.