J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-3572101 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

didn’t make a payment to the merchant so he had to repurchase his train tickets which cost him morePayment delayed or failed

Mr C also says he wasn’t able to complain to his bank properly as a result if the bank’s set up. And so he doesn’t feel his complaint has been dealt with properly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3572101.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.