Bamboo Limited

Financial Ombudsman decision DRN-3570517 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Fri Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Miss T complains about the events which occurred after the final response letter was sent in January 2020. She says Bamboo have not treated her in line with the regulator’s standards. She says Bamboo acted unfairly in relation to the default; and that she made numerous attempts to contact Bamboo to agree a suitable repayment plan.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3570517.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.