Barclays Bank UK PLC

Financial Ombudsman decision DRN-3570426 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays has made errors here, in terms of the letters and statements it should have sent out but didn’t, the delays in applying the payments made to the mortgage account and its inability to properly backdate the payments so that no interest would be charged.Mortgage administration

Mr N and Mrs S then brought their complaint to this Service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3570426.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.