Barclays Bank UK PLC

Financial Ombudsman decision DRN-3570170 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr K complains that he was mis-advised over a buy to let mortgage productProduct mis-sold

Barclays was at fault in this complaint by giving Mr K to understand that if he fixed a rate on his existing mortgage and then applied for further borrowing that the application would be successful.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3570170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.