NewDay Ltd

Financial Ombudsman decision DRN-3568131 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

he received a letter from NewDay saying it had closed his accountAccount closed or refused

Mr A complains about the way his account had been handled by NewDay Ltd, and the tone and content of information he’s received from NewDay after a subject access request (SAR).Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3568131.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.