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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3567808 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Charges and fees

In the Ombudsman’s words

The estate of Mr T complains that Tesco Personal Finance PLC (Tesco) won’t refund the money he lost when he fell victim to a scam.APP scam refund refused

rework the account so that any interest and charges caused by the payments (including the foreign exchange fees, cash transaction fees and the interest accrued) are refunded.Charges and fees

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3567808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.