Barclays Bank UK PLC

Financial Ombudsman decision DRN-3567723 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mrs B complains that Barclays Bank UK PLC refuses to refund payments she says she made to an investment scam company.APP scam refund refused

Mrs B approached Barclays and asked it to process chargeback claims on her behalf which it did.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3567723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.