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John Lewis Financial Services Limited
Financial Ombudsman decision DRN-3567550 Upheld
Upheldoutcome, as published by the Ombudsman
£7,373redress stated in the decision
Wed Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Card dispute or chargeback
In the Ombudsman’s words
paying 8% simple on any periods of positive balance that come about as a result of the rework of the accountInterest and rates
transactions on his credit card which paid for a package holiday abroadCard dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3567550.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.